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Da die deutsche Übersetzung noch nicht fertig ist, hierunter der englischer Text. Mit Danke für Ihr Verständnis. Anker Turizm ve Sanayi Ltd Sti, hereinafter Anker Travel, is a Turkish Travel Agency (DMC) located Inönü Bulvari #14, 09400 Kusadasi in Turkey, member of Tourism Organizations such as the A.S.T.A.(American Society of Travel Agencies), I.A.T.A (International Air Transportation Association - #88-2-1033-4) and TÜRSAB (Association of Turkish Travel Agencies #2857-A) founded in 1995.
In order to help at the best its customers, Anker Travel is proposing in this website a non-exhaustive list of services, in Turkey and some also in Greece, performed by third parties and kindly ask its customers, as a matter of facility and clarity, to use the specially prepared reservation forms for each service.
1. ANKER TRAVEL'S RESPONSIBILITIES
Anker Travel responsibilities only start as of the moment that both parties, Anker Travel and the customer, have agreed upon the proposed services and prices.
A. Hotel Reservations : (also for Spa, Golf and Winter Sport Resorts)
(a) It is the duty of Anker Travel to arrange for hotel rooms as per customers request (room type, check-in and check-out dates, accommodation, number of persons staying in the room, facilities requested when available, spa and/or golf resorts) and to confirm - in as long as the requested hotel is available for the requested period - this reservation as such to the customer and to inform the customer when the chosen hotel is not available or does not dispose of the requested services/facilities.
(b) Anker Travel cannot be held responsible for any discrepancy between the hotel description given in the website and the reality as the hotel descriptions have been reported exactly as given to Anker Travel by the hotel’s management or as printed in the hotel’s brochure or official hotel guide.
(c) Hotels have the full freedom to :
• Organize animation and/or activities (Live Music, Turkish Nights, open buffet meals...) at their own convenience. Generally these animations are not available in Winter season and Low Summer season (April and October) and completely depending on the number of guests in the hotel;
• Charge fees for any activity proposed such as water sports, beach facilities, special dinners, safes in room or at reception,...
Hence the above services and/or activities and their prices cannot be controlled nor guaranteed by Anker Travel.
B. Transfers Reservations :
(a) It is the duty of Anker Travel to arrange for the transfers as per customers request (Vehicle according to number of passengers, meeting location, date and time and arrival place) and to confirm this reservation as such to the customer. The maximum number of passengers per vehicle stated in Anker Travel’s website cannot be overcrowded unless with 1 child under 6.
(b) Anker Travel cannot be held responsible for facts of third parties nor for traffic (air-sea-road) delays which may occur in cancellation of the transfer or which may create extra charges. Indeed Anker Turizm will always have the delay confirmed by the concerned transporter (air-sea-road) and allow cancellation of the transfer only after a delay of minimum two hours or non-presence of the customer on the next passengers list, whatsoever the means of transportation.
(c) Nor can Anker Travel be held responsible when such a delay caused the cancellation or delay of a next service such as missing a connection, cancellation of an overnight in hotel nor for the extra charges resulting from this delay.
C. Ferry Tickets Reservations :
(a) It is the duty of Anker Travel to arrange for the ferry tickets as per customers requests (harbor of departure and arrival, date and time of sailing, number of passengers) and to confirm these tickets – in as long as the requested departure and arrival harbors have a common ferry line – to the customer.
(b) Anker Travel cannot be held responsible for the facts of third parties nor for delays or cancellations of the ferry journey (by the company or due to meteorological conditions).
D. Air Tickets :
(a) It is the duty of Anker Travel to arrange – in as far as seats are available – as per customers request (airport of departure and arrival, dates of flights, number of passengers, seat class) and to confirm these in due time.
(b) Anker Travel cannot be held responsible for delays or cancellation of flights nor for any refunds or no-show charges – if at all – for which the sole decision holder will be the chosen air carrier and eventually the other concerned third parties.
(c) It is also Anker Travel’s right to request ID or student cards copies for file when Youth, Student or Senior passengers will enjoy any reduction in this respect.
E. Rent-a-car :
(a) It is the duty of Anker Travel – as per customer’s request – to confirm (in as far as the car is available) and to arrange that the chosen car type or equivalent category be delivered at the place, date and time given by the customer.
(b) Anker Travel cannot be held responsible for any discrepancy between the car description and the delivered car. Though it will be Anker Travel’s duty to make sure that an equivalent car is being delivered. Nor can Anker Travel be held responsible for car defects.
(c) Traffic fines are completely at charge of the customer as well as charged occurred for reparations not covered by the Full Insurance Package such as windshields and tires.
(d) For car rentals in Greece, the followings are applicable :
- To take the rental car on a ferry, a prior authorization will have to be requested to the agency (this will be handled upon request of the customer by Anker Travel);
- An extra delivery charge will be accounted for any delivery/drop-off at the Athens airport;
- An extra "Night Delivery" charge will be accounted for delivery/drop-off at any Greek airport between 21:00 and 08:00 hours
2. PRICES
All stated prices in our website are calculated as per below
• In hotel rooms : per person over 12 years of age for occupancy of the room by two adults minimum unless otherwise stated
• Ferry & Airfares : per person over 12 years of age
• Rental car : per car per day
• Transfers : per vehicle per one-way or return transfer.
Further pricing :
• For the occupancy of a hotel room by one single adult (over 12 years of age), generally a 50% or 60% is to be added to the given prices
• For the occupancy of a hotel room by a third adult (over 12 years of age), a reduction of 20% to 40% is generally granted to this third adult only.
• Children reductions may vary according to the age of the child, the number of children in the room and the number of adults in the room. However, we have stated these rules for each hotel separately when children share their room with at least two adults (over 12 years of age).
3. PROCEDURES AND SERVICES
• Upon acceptance of the proposed services and prices by Anker Travel, all reservations will be sent by fax or e-mail to Anker Travel with all necessary information (as per the proposed reservation forms in Anker Travel’s website). Anker Travel will confirm the service(s) according to the given information within the shortest delay in as far as the confirmation by the third party has been given
• At the latest one week before the actual beginning of the first service, the customer will reconfirm all requested services with Anker Travel and confirm necessary information to Anker Travel (flight and/or ferry details, estimated arrival time... not booked via Anker Travel)
• In case of children reductions, it is the right of Anker Travel to ask for ID or passport photocopies in order to have proof of children age, especially for air carriers and international ferries.
• In case of transfer, on their arrival at the airport or harbor, customers will recognize Anker Travel’s representative on the board with the company’s logo and the mention of the customer’s name.
4. MODIFICATIONS AND CANCELLATIONS
• Modifications (except cancellations) are acceptable up to seven days in April, May and October, 14 days in June, July, August and September (excepted for Spa and Golf packages : 21 days over the whole year) before the originally planned arrival date.
• If a customer is to cancel, this should be advised to Anker Travel at the latest seven days in low season and fourteen days in high season (ie, between June 15th and September 15th) or three week for Spa and Golf packages before the originally planned arrival date.
• If a customer did not cancel before the originally planned arrival date or after the given option periods above, a "no-show" fee of three nights' accommodation will be charged, unless the customer can deliver a certificate proving an impossibility such as illness, professional reasons or trespassing of a relative (till the second degree) and depending on the goodwill of the concerned third party.
5. PAYMENT CONDITIONS
Payments will be arranged for as per the specific conditions for each services (as stated in the Frequent Asked Questions page of this service).
6. MEANS OF PAYMENT
• By mail order (authorization for credit card debit : Visa or Master).
- In this case, Anker Travel will forward a mail order form to the customer who will duly fill it in and send it to Anker Travel by fax only as Anker Travel does not dispose of a secure internet system.
- The customers will fill in one mail order form for each payment and fax it/them to Anker Travel all together upon agreement of the proposed services and prices.
- It is then the duty of Anker Travel to file safely and follow-up the mail orders for debit on the agreed dates. Anker Travel will then also inform its customers in written (by e-mail or fax) of the debit’s execution.
- Anker Travel guarantees its customers that payment by mail order form will not occur any further expenses or charges.
• By bank transfer.
- In this case, it is completely up to the customer to follow-up the payments and their dates.
- Anker Travel will, of course, inform its customer in due time of the its bank account information.
- Should any extra expenses or charges occur by this means of payment, they will be completely and solely at charge of the customer.
Should for any reason, any payment be delayed or not executed within the due dates or agreed payment plan (a copy of the bank draft sent by fax will be accepted as payment proof), after reminder, Anker Travel will have the freedom to cancel the concerned services or reservations without any further notice.
• Important Notice.
As Anker Travel is obliged - by law - to edit an invoice for each service, Anker Travel kindly asks its customer to duly fill in the Address Box on the mail order form or to communicate his address by e-mail.
Anker Travel, herewith, certifies that the addresses of their customers will not be used for any other purpose whatsoever than invoicing.
7. PRIVACY
• Anker Travel, herewith, confirms that all the information given by its customers will be used only and solely for the purpose of the service(s) booked via Anker Travel and its partners. This information will not be communicated to thrid parties.
8. COMPLAINTS BY THE CUSTOMERS
• Each complaint will be addressed to Anker Travel by phone and then in written during the stay in Turkey and before leaving a hotel which may be a source of complaint. No complaints firstly addressed to Anker Travel by the customer when returned to his country of origin will be accepted.
• Anker Travel cannot accept any responsibility for faults committed by third parties such as hotels, bus companies, guides, restaurants, ferry, rent-a-car or yachting companies nor air carriers.
• Though Anker Travel will do all what is in their power to solve the source of the complaint as soon as they have been advised about it.
9. FORCE MAJEURE
• Are considered as force majeure all events beyond the control of Anker Travel that may prevent the realization of the services such as natural disasters (earthquakes, floods, epidemic), war, union actions as all what may result of these.
• In case of force majeure, Anker Travel will not be held responsible but will be in the obligation to advise their customers, if at all possible, as soon as possible by fax, e-mail or phone. Anker Travel will also do whatever is in their power to assist their customers, assure their safety and if necessary try and organize their return to their home country upon agreement of the Consulate of the customer’s country.
• Should a customer, due to a force majeure, have to interrupt services booked via Anker Travel, Anker Travel cannot be held responsible for it nor be asked compensations. Though Anker Travel will reimburse that part of the service(s) which has not been realized solely upon acceptance of the concerned third party.
10. JURIDICTION
In case of disagreement between Anker Travel and its customers, the matter will be submitted to the Court of Justice of Kusadasi, who has the sole power to conclude. Whatever conclusion has been taken by the Court of Justice of Kusadasi, this will the only one that will be taken in consideration.
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