Anker Turizm ve Sanayi Ltd Sti, hereinafter Anker Travel, founded in 1995, is a Turkish Travel Agency (DMC) located Inönü Bulvari #14, 09400 Kusadasi in Turkey, member of Tourism Organizations such as the A.S.T.A.(American Society of Travel Agencies), I.A.T.A (International Air Transportation Association - #88-2-1033-4) and TÜRSAB (Association of Turkish Travel Agencies #2857-A).
Anker Travel is a Ferryboat Sales Agent linked to the central Greek ferry system "Forth-crs" under #6981 and the owner of the online Turkey-Greece ferryboat reservation website www.feribot.net.
Anker Travel also operates the online flight booking website www.ucakbiletisor.com and owes the www.allcruisesfromturkey.com website.
In order to help at the best its customers, Anker Travel is proposing in this website a non-exhaustive list of services, in Turkey and Greece, performed by third parties and kindly ask its customers, as a matter of facility and clarity, to use the specially prepared reservation forms for each service.
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In the event you book a single service via Anker Travel, prices will be quoted as per below - again depending on the nature of the service :
Hotels :
- Per room per night, mainly on "Bed & Breakfast" basis unless otherwise stated
Rental Cars :
- Per day, all requested extras (such as navigation, baby seat...) and - if applicable - the one-way drop-off charged included
- Ferry and Airfares :
Per passenger per leg
- Transfers :
Per vehicle per leg
Further, where applicable, children reductions will be calculated depending the age of the child and for hotel rooms depending on the number of full paying adults with whom the child will share the room.
On the other hand, if the services booked are considered as a package, all services will be quoted together under one single total price and will not be itemized.
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When Anker Travel will receive all the necessary information, the duly signed sales agreement and payment by the customer, Anker Travel will make all necessary reservations.
Information needed for making thorough reservations :
1. Due to local tourism legislations, for each passenger Anker Travel will need the full first name, family name, date of birth, citizenship and passport number.
2. Some ferry and air companies may require an identification (ie, copy of passport or student card) for children/youth enjoying some reductions. It will be the responsibility of the customer to address these to Anker Travel otherwise the concerned ferry / air company may decline the reduction in which case Anker Travel will not accept no responsibility.
3. In the event the customer has booked any services via another agency (or online) and that this information is needed for Anker Travel to book the connecting services, the customer will give all necessary details to Anker Travel (details will be asked in due time).
Upon receipt of ALL confirmations, the customer will receive a voucher or e-ticket for each service with all necessary details for a smooth going of the program.
Anker Travel kindly ask its customers to give all means of contacts during their itinerary in case Anker Travel needs to inform them about possible program changes (cf. "Force Majeure")
We kindly inform you that Anker Travel will not be held responsible nor obliged to interfere in case of mishaps with services which have not been booked via Anker Travel.
Anker Travel, herewtih, certify that any private information of its customers will only and solely be used for the purpose of reservations if and when needed.
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Amendments by Customer :
These are acceptable up to seven days between October and May and forteen days between June and September before the originally planned arrival date.
Beyond these deadlines, Anker Travel will have the freedom to charge an extra service fee of 10% of the total amount of the service(s).
In the event that - due to date changes - some third parties apply "no-show" or "amendment" fees, these will also be reflected to the customer.
Cancellations by Customer :
These should be advised in written to Anker Travel up to forteen days between October and May and thirty days between June and September before the originally planned arrival date.
Beyond these deadlines, the following amount(s) will be withdrawn from the total agreed price before refund :
- Anker Travel will withhold 20% of the total due amount as a service fee;
- The cancellation fees accounted by third parties
Amendments and Cancellations by Anker Travel :
The possibility exists that Anker Travel - due to circumstances beyond their will and control (cf. "Force Majeure") - may have to amend/cancel some services. Among these :
- The agreed hotel is fully booked ;
- Flight and/or ferry schedules are being amended;
- Any other service is not available...
It will then be the duty of Anker Travel to look for alternatives at the best of the interest of the customer and to inform the customer accordingly (together with possible price decreases/increases which will be reflected to the customer's balance).
It will be the duty of the customer to notify his agreement/disagreement in written.
Yet, if the customer does not agree with the proposed changes and wishes to cancel his reservations(s) partly or fully, the equivalent of the cancelled service(s) will be refunded in as far as the concerned third party(ies) will agree to refund.
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Are considered as "Force Majeure" all events beyond the control of Anker Travel and the concerned party that may prevent the realization of the services such as natural disasters (earthquakes, floods, epidemics), war, union actions as all what may result of these.
Furthermore any of technical defects for any of air-sea-land transporation, decisions by airport or port authorities, strikes, lock-out or any other human activity which may interfere in the smooth going of a program will also be considered as beyond the control of Anker Travel or the concerned third party thus also as "Force Majeure".
In case of "Force Majeure" Anker Travel and the concerned third party(ies) will not be held responsible but will be in the obligation to advise their customers, if at all possible, as soon as possible by e-mail or telephone. Anker Travel will also do whatever is in their power to assist their customers, assure their safety and if necessary try and organize their return to their home country upon agreement of the Consulate of the customer's country.
Should a customer, due to a "Force Majeure", have to interrupt services booked via Anker Travel, Anker Travel cannot be held responsible for it nor be asked compensations. Though Anker Travel will reimburse that part of the service(s) which has not been realized solely upon acceptance of the concerned third party(ies).
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Complaints will be addressed to Anker Travel by phone during the event and then in written. If the source of a complaint is a hotel, the complaint should be introduced as soon as possible so that Anker Travel can solve the issue during the stay of the customer.
In any case, a complaint introduced after the return of the customer to his home country will not be taken into consideration.
Anker Travel cannot be held responsible for the faults committed by third parties such as hotels, bus companies, guides, restaurants, ferries, renta-a-car or yachting companies nor air carries.
Yet Anker Travel will do all what is in their power to solve the source of the complaint if they have been advised in due time.
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Payment deadline is one month prior the service will start or, in the event reservation has been made less than one month in advance, immediately upon agreement.
For some services though, concerned third party(ies) may request a guarantee deposit or an early payment. In such a case, customer will be informed accordingly and payment requested in due time.
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Three means of payment are at disposal of customer :
1. By Credit Card :
Together with the sales agreement, customers will receive a mail order form to be duly filled in, signed and returned to Anker Travel together with the signed sales agreement.
Credit cards will be charged in Turkish Lira at the official rate on the day the transaction will be made.
No extra charges will occur with payments by credit card unless the customer wishes to use American Express card. Diners Card will in no way be accepted.
2. By Bank Transfer :
If this is the customer's payment preference, Anker Travel will give in due time all the necessary information about their bank accounts.
Yet, Anker Travel inform its customers that any bank charges (at the source and/in Turkey) will be added to the customer's due balance.
The customer will in this case send Anker Travel a copy of the transaction statement so that Anker Travel can follow up with their bank.
Important Notice :
As Anker Travel - or any travel agency in Turkey - is obliged by law to edit an invoice for each customer, Anker Travel kindly asks its customer to duly fill in the address box on the mail order form or to communicate his address by e-mail.
Anker Travel, herewtih, certify that the addresses or any other private information of its customer will not be used for any other purpose whatsoever than invoicing.
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Anker Travel, herewith, confirm that all the personal information given by its customers will be used only and solely for the purpose of the service(s) to be booked by Anker Travel and its partners. This information will not be communicated to any other third parties.
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In case of disagreement between Anker Travel and its customers, the matter will be submitted to the Court of Justice of Kusadasi who has the sole power to conclude. Whatever conclusion will be taken by the Court of Justice of Kusadasi, this will be the only one that will be taken into consideration.
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